Terms and conditions

Terms and Conditions - Fitexio
This website is operated by Fitexio. Throughout the site, the terms ‘we’, “us” and ‘our’ refer to Fitexio. Fitexio offers this website, including all information, tools and services available from this site, conditional upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our ‘Service’ and agree to be bound by these Terms and Conditions of Sale (‘Terms’), including the additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, then you may not access the site or use any services.

Any new features or tools added to the current shop shall also be subject to these Terms and Conditions. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates on our website. It is your responsibility to check this page periodically for changes.

Our shop is hosted by Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.

ARTICLE 1 – DEFINITIONS
Withdrawal period: the period during which the consumer may exercise their right of withdrawal.
Consumer: a natural person acting outside their trade, business, craft or profession who enters into a distance contract with the trader.
Day: calendar day.
Durable medium: any means enabling the consumer or entrepreneur to store personal information in a way that allows for future access and identical reproduction.
Right of withdrawal: the possibility for the consumer to cancel the distance contract during the withdrawal period.
Entrepreneur: Fitexio.
Distance contract: contract concluded within the framework of an organised distance selling system.
Means of distance communication: technology enabling a contract to be concluded without simultaneous physical presence.
Terms and conditions: these general terms and conditions of sale.
ARTICLE 2 – IDENTITY OF THE CONTRACTOR
Company name: Zoé Paris
Customer service email: info@fitexio.com
ARTICLE 3 – SCOPE
These Terms and Conditions apply to all offers and contracts concluded remotely between Fitexio and the consumer.

The Terms and Conditions will be communicated to the consumer before the contract is concluded. If this is not reasonably possible, the information will indicate where they can be consulted.

In the event of specific product/service conditions, these also apply. In the event of a contradiction, the clause most favourable to the consumer will prevail.

If a provision is cancelled, the rest of the contract remains in force.

ARTICLE 4 – THE OFFER
If an offer has a limited duration or is subject to conditions, this will be clearly stated.

Descriptions are complete and accurate. Images are representative, but colours may vary. Obvious errors do not bind Zoé Paris.

The information in the offer includes:

The price (excluding customs duties and import VAT);
Any shipping costs;
The steps necessary to conclude the contract;
The applicability of the right of withdrawal;
The terms of payment, delivery and performance;
The duration and conditions of acceptance;
The possibility of saving the contract;
The languages offered.
ARTICLE 5 – THE CONTRACT
The contract is concluded when the consumer accepts the offer and fulfils the conditions.

In the event of electronic acceptance, Fitexio will immediately confirm receipt.

Fitexio secures electronic transactions in an appropriate manner.

We may verify the consumer's creditworthiness and refuse an order if justified.

Upon delivery, the consumer receives:

The address for complaints;
The terms and conditions of withdrawal;
Information on warranties and after-sales service;
The terms and conditions for terminating the contract, if applicable.
ARTICLE 6 – RIGHT OF WITHDRAWAL
The consumer may cancel their purchase within 30 days of receiving the product.

The products must be handled with care, solely for the purpose of assessing their nature and characteristics. In the event of withdrawal, they must be returned in their original condition and packaging.

The consumer must inform Zoé Paris by e-mail within 30 days, then return the product within 7 days of notification.

Failure to notify or return the product within the specified time limits will void the right of withdrawal.

ARTICLE 7 – COSTS IN THE EVENT OF WITHDRAWAL
Return costs are the responsibility of the consumer.

Zoé Paris will refund payments within 14 days of withdrawal, subject to receipt of the items or proof of return.

ARTICLE 8 – EXCLUSION FROM THE RIGHT OF WITHDRAWAL
The right of withdrawal is excluded for:

Personalised or customised products;
Perishable products;
Products sealed for hygiene reasons if opened;
Services with a specific date of performance (e.g. events, travel);
During sales periods, orders over £100 are non-refundable – a voucher will be issued instead.
ARTICLE 9 – PRICES
Prices may vary depending on VAT or market conditions.

All prices are subject to typographical errors. Zoé Paris is not obliged to deliver a product at the wrong price.

ARTICLE 10 – CONFORMITY AND WARRANTY
The products comply with the contract, usage requirements and legal provisions.

Warranty claims must be reported within 14 days of delivery.

The warranty excludes misuse, third-party repairs and failure to follow instructions.

ARTICLE 11 – DELIVERY AND PERFORMANCE
Orders are processed as soon as possible, within 30 days at the latest, unless otherwise agreed.

Any delay or partial fulfilment will be communicated within 30 days.

The consumer may terminate the contract and receive a refund if necessary.

The risk is transferred to the consumer upon delivery, unless otherwise agreed.

ARTICLE 13 – PAYMENT
Payment must be made within 7 days unless otherwise specified.

Errors in payment details must be reported immediately.

Non-payment may result in collection measures.

ARTICLE 14 – COMPLAINTS
Complaints must be reported within 7 days of discovering the defect.

We will respond within 14 days with a resolution timeframe if necessary.

Unresolved disputes may become a dispute.

ARTICLE 15 – DISPUTES
Contracts are governed exclusively by English law.

ARTICLE 16 – PERSONAL DATA
The submission of personal information via the shop is subject to our privacy policy.

ARTICLE 17 – ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct any errors in descriptions, prices or availability at any time without notice.

ARTICLE 18 – CHANGES TO THE TERMS AND CONDITIONS
The most recent version of the Terms and Conditions is available at any time on this page.

Continued use of the site after updates constitutes acceptance of the changes.All rights reserved.